If you'd like, you may reply back with a copy of your Proof of Purchase to allow to help you verify if the camera was sold by an authorized dealer. In case you decide to decline the repair, the unit will be returned to you at no cost.

You may approve or decline the repair upon receiving the repair estimate. The facility will evaluate the equipment based on the information you provide on the repair form and send you a repair estimate by email if the equipment is not covered under warranty. In case you are unable to process a repair request per the instructions provided to you on, then please fill out the attached repair form and include it inside the box with your equipment. The repair facility will provide a repair estimate for repair if the unit is not covered under warranty.

You may send in your equipment to our repair facility for repair. On your Amazon account, it would be listed as the invoice when reviewing your order. If the camera was purchased from an Authorized Canon Dealer which it was, Amazon is on the Authorized Canon Dealer List, then please include a copy of your Proof of Purchase in the box with your equipment. Unfortunately, these purchases do not include the one year Canon USA warranty. There are third party dealers who are not authorized dealers who will sell Canon products through Amazon. You may view a list of Authorized Canon Dealers by clicking on the following link CLICK HERE]. Please note that items purchased directly from Canon USA or from an Authorized Canon Dealer do include a one year warranty if the item was purchased less than a year ago. If Amazon has informed you to contact Canon since you're return window is closed, then you may send in your equipment to the repair facility for repair but the facility will not replace units if requested by the customer. I'm sorry but we do not provide authorization for third party dealers to replace Canon products. Amazon Support then said that the return window expired, so to claim my warranty I needed to contact Canon, or Through Amazon's Return Portal, the camera was not eligible for return and you need to call Amazon Support to get help. We do not sell through Amazon, so if you want to set-up a replacement you would need to contact the Amazon seller.'Īfter that, I showed Canon a screenshot on Amazon's site that said, 'For Support, talk to the manufacturer and call 1-80' We can only set-up replacements if the item is purchased directly through Canon. Since item was not purchased directly through Canon we cannot set-up a replacement. That number can only provide instructions on sending the item in for repair. The 1-80 number is the Canon USA technical support phone number. Here was Canon's response when I requested help: 'Thank you for the response. To get a replacement, the item needs to be purchased through Canon.Ĭould be wise to purchase directly from Canon instead so you can utilize your 1 year warranty and deal with less back-and-forth and headache.ĮDIT: I checked my emails, and others here are correct: you do have the option to send in your equipment to the repair facility. I subsequently contacted Canon and had I purchased directly from them, they would have honored the replacement and it would have been completely covered. I informed Amazon about this, but they would not honor Canon's 1-year warranty and charged me a restocking/return fee despite my R6 being in the 1-year warranty window. Hope this helps someone - I had an issue with my R6 and contacted Amazon to get it returned/replaced, and it was 2 months after the 30day return window.Ĭanon has a 1 year manufacturer's warranty and Amazon is listed as one of Canon's Authorized Dealers, 'who are required to meet our high customer service and support standards'.Ĭanon's site (source link below) also says that an Authorized Dealer provides 'comprehensive support for Canon product warranties'.

Cheapest canon full frame dslr